How to Resolve QuickBooks Error PS060
QuickBooks is widely acknowledged as a crucial tool for small businesses, providing robust solutions for payroll, invoicing, and other accounting tasks. However, it’s not without its issues. One common challenge users might encounter is QuickBooks Error PS060, which can be particularly frustrating because it affects payroll operations. This error usually presents with the message, “Current Enhanced Payroll Service is Unavailable.” In this guide, we’ll explore what causes this error and provide detailed steps on how to resolve it, ensuring your payroll operations run smoothly again.
Understanding Error PS060 in QuickBooks
First, let’s break down why Error PS060 might occur. This error typically results from several issues such as server problems at Intuit, outdated QuickBooks software, incorrect billing information, or even scheduled maintenance by Intuit. Identifying the root cause is the first step in resolving the error effectively.
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Detailed Steps to Fix QuickBooks Error PS060
Below are the measures you can take to address and resolve Error PS060, ensuring minimal disruption to your payroll tasks.
1. Check Intuit’s Server Status
The initial step in troubleshooting should be to verify whether the problem is on your end or if it’s a broader issue with Intuit’s servers. Intuit occasionally performs maintenance on their servers or experiences unforeseen outages, which could lead to this error.
- Visit Intuit’s official website or their server status page to check for any notifications about maintenance or server issues.
- If there is a problem with Intuit’s servers, the best approach is to wait until they resolve the issue.
2. Verify and Update Your Billing Information
Out-of-date or incorrect billing information is a frequent culprit behind the PS060 error. Here’s how you can check and update your billing details:
- Log into your QuickBooks account and go to the ‘My Account’ section, where your subscription and billing information are listed.
- Navigate to the billing section and review all entries for accuracy, including payment methods and billing addresses.
- Update any information that is incorrect or outdated, and make sure to save your changes.
- Sometimes, simply updating your payment method, especially if your credit card is nearing its expiration date, can quickly resolve the issue.
3. Update Your QuickBooks Software
Using the latest version of QuickBooks is crucial for smooth operations and bug fixes. Here’s how to ensure your software is up-to-date:
- Open QuickBooks and navigate to the Help menu.
- Select ‘Update QuickBooks Desktop’.
- Click on ‘Update Now’.
- Choose the updates you wish to install, then click ‘Get Updates’.
- Restart QuickBooks after the update to implement any changes.
4. Confirm Your QuickBooks Subscription is Active
An expired or inactive payroll subscription can trigger Error PS060:
- Within your QuickBooks account, go to the Account Management section.
- Check the status of your payroll subscription.
- If the subscription has expired or is inactive, renew or reactivate it as required.
5. Utilize the QuickBooks Tool Hub
The QuickBooks Tool Hub houses multiple tools designed to fix common issues, including installation problems that might be causing the PS060 error.
- Download and install the QuickBooks Tool Hub from the official Intuit website.
- Open the Tool Hub and select the ‘Installation Issues’ tab.
- Click on the ‘QuickBooks Install Diagnostic Tool’ and run it.
- Allow some time for the tool to operate, then reboot your computer once it’s done.
6. Reach Out to QuickBooks Customer Support
If you’ve followed all the steps above and the error persists, it might be time to call in the experts. QuickBooks customer support can offer guidance tailored to your specific situation, providing a resolution based on their vast experience with such issues.
Conclusion
Encountering the QuickBooks Error code PS060 can disrupt your business processes, but with the right approach, you can resolve it and return to normal operations swiftly. Regular software updates, ensuring accurate billing information, and keeping an eye on Intuit’s server status are proactive measures that can help avoid such issues in the future. If you need further assistance, QuickBooks customer support is just a call or click away, ready to help you tackle any complex issues effectively.
